Unparalleled Support — Always by Your Side
Comprehensive Onboarding and Ongoing Support to Maximize your EHR.
On-Site to Online, Welligent Supports You at Every Step
At Welligent, we want you up and running with a minimal learning curve. Our onboarding includes an on-site team member and/or team for a seamless transition and post-live support.
Our EHR is menu-driven and intuitive, so you can feel confident navigating on your own as well. And should you run into issues, our high-touch support team is available through a Support Ticketing System secure and accessible 24/7 directly through the EHR. Clients can also call or email 8:30 AM – 9 PM Monday through Friday.
Onboarding with Welligent includes...
Welligent team member on-site for launch
Training on new features and updates
30-day handoff implementation team to support transition
High-touch phone and email support
Self-serve Welligent Community website for peer-based answers from real users
Ticketing triage service
Training video library
24/7 system monitoring with immediate response on major issues
Comprehensive system documentation
Additional on-site training, new employee training, and billing implementation training
(on-site or off) are also available with additional fees.
Welligent is Part of the ContinuumCloud
Welligent is now part of the ContinuumCloud spectrum of solutions for social good. We’ll be providing the same great product and service as part of a suite of cloud-based solutions designed specifically for behavioral health and human services organizations.