Unparalleled Support — Always by Your Side
Comprehensive Onboarding and Ongoing Support to Maximize your EHR.
On-Site to Online, Welligent Supports You at Every Step
At Welligent, we want you up and running with a minimal learning curve. Our onboarding includes an on-site team member and/or team for a seamless transition and post-live support.
Our EHR is menu-driven and intuitive, so you can feel confident navigating on your own as well. And should you run into issues, our high-touch support team is available through a Support Ticketing System secure and accessible 24/7 directly through the EHR. Clients can also call or email 8:30 AM – 9 PM Monday through Friday.
Onboarding with Welligent includes...
Welligent team member on-site for launch
Training on new features and updates
30-day handoff implementation team to support transition
High-touch phone and email support
Self-serve Welligent Community website for peer-based answers from real users
Ticketing triage service
Training video library
24/7 system monitoring with immediate response on major issues
Comprehensive system documentation
Additional on-site training, new employee training, and billing implementation training
(on-site or off) are also available with additional fees.