Meet the Welligent Team!
Some of our Norfolk staff
Get to know some of our team members!
Since 2001, Welligent’s team and expertise have grown tremendously. With nearly 200 customers across 30 states, we recognize the need for a national workforce. That’s why we have staff spanning five states and two countries. From Virginia and Pennsylvania to California and Texas, Welligent’s workers are never too far away. Take a moment and get to know your organization’s project team below.
Andy McCraw
President & Director of Sales
Andy is the president and co-founder of Welligent. After receiving a bachelor’s degree in history with a minor in classics at Franklin and Marshall College, Andy went on to obtain a master’s in public health from Boston University. Prior to forming Welligent with Charles Sutelan, Andy worked for a number of healthcare organizations, including a firm which placed providers in Indian health service facilities, serving as coordinator for a Centers for Disease Control (CDC) infectious disease study. He also worked for Physicians for Peace, an organization which works to educate and empower local providers of surgical care to alleviate suffering and transform lives in under-resourced communities around the world. Andy lives in Norfolk, VA with his wife Amy, an avid cook and gardener, and their two sons, Marshall and Spencer. Andy enjoys surfing and kiteboarding with his sons, playing guitar, and keeping fit by competing in triathlons.
Charles Sutelan
CEO & CTO
Charles is the CEO, CTO, and co-founder of Welligent. After obtaining a Bachelor’s degree in criminal justice and sociology, he obtained a Master’s in Applied Sociology from Old Dominion University and a second Master’s in Healthcare Administration, with an emphasis on information technology, from George Washington University. He worked with the Federal Judicial Center, Eastern Virginia Medical School, and the Children’s Hospital of the King’s Daughters as a software engineer before forming Welligent. Today, Charles leads Welligent's IT Team to create a streamlined, efficient EHR and mobile apps. He is a lover of rare books, especially classic literature and works of William Blake, and enjoys collecting Steuben’s glass.
Matt Chamberlain
COO
Matt has 15+ years of experience in healthcare IT and brings to Welligent an extensive background in EHR solutions architecture, sales, and software engineering. He helps elevate Welligent's market position and supports continued growth and product development. Matt aims to maximize productivity and revenue by developing plans for better resource allocation and driving a strategic analytical approach to measuring performance across departments.
Alexis Williams
Director of Project Management Operations
Alexis is a certified Project Management Professional (PMP), and has worked in the industry for over 15 years. She currently oversees Welligent’s Project Management Team and is responsible for defining processes, best practices, and industry standards associated with managing projects and resources. She has also served as Project Director for several high-profile accounts, including serving as Welligent’s liaison for New York state EHR and provider incentive programs. Alexis is an avid “foodie” and enjoys both tasting and creating flavorful culinary experiences, reading, family time, and playing tennis.
Allan Gabriel
Project Manager & Senior Account Executive
Living and working out of the San Francisco Bay Area, Allan has been part of the Welligent team for nearly six years. Initially, his role as Regional Project Manager was to implement new customers, and provide on-going support to existing customers. In 2016, he transitioned to the Welligent sales team as a Senior Account Executive. His current role at Welligent is to help facilitate new partnerships for our innovative electronic health record software and mobile application solutions. One of his favorite hobbies is photography!
Amanda Harris
Senior Account Executive
Amanda is a Senior Account Executive with over 15 years of industry experience. She obtained her Bachelor of Science in psychology from Allegheny College, and is a very active alumna. Amanda is also a Valley Point YMCA board member, and she enjoys collecting Barbie dolls as a hobby.
Anita Oden
Customer Support & Training Manager
As Welligent’s Customer Support and Training Manager, Anita is, in many ways, the eyes and ears of Welligent. When it comes to requests for instructions, new features, training needs, and questions, Anita is on the front line processing and answering a variety of requests. While a stickler for processes and protocols, Anita is also resourceful in addressing the needs of the Welligent Community. While raising a family of two pre-teen daughters, a husband, and a schnauzer, Anita has developed the amateur skills of negotiator, fist fight referee, stunt driver, dog catcher, dog whisperer, ghost buster, gourmet chef, landscaper, softball coach, and hazmat custodian.
April Burrows
Marketing Manager
As Welligent’s Marketing Manager, April is responsible for strategically planning and executing all content development and distribution, expanding target markets, and increasing customer engagement. She also works diligently to increase brand awareness, manage trade show presence and sponsorships, expand reach through various communication channels, and manage the growing marketing budget. Finally, she works closely with Welligent’s Sales Team to align priorities and provide the necessary support to ensure sales success. April enjoys travel, snorkeling, motorcycles, the great outdoors, audiobooks, movies, and animals.
Barbara Klear
Director of Quality Assurance
As the Director of Quality Assurance, Barbara ensures that all departments meet HIPAA standards and provide the highest standard of customer service and application development. Prior to joining Welligent over 15 years ago, Barbara served the same clients and students who are now being charted in Welligent - as a teacher, case manager, and counselor. Being a member of state and local boards and commissions that serve youth and families has provided Barbara an extensive understanding of the complexities of populations in need. On the billing side, Barbara implemented the Virginia Medicaid billing program for special education and later served on the Virginia Medicaid board. She always has a needlepoint project going and is currently working on bargello dining room chair seat covers. She is active in her community, helping kids in shelters with back-to-school supplies and serving on the local Electoral Board.
Carolyn DePalma
Technical Project Manager
Carolyn works closely with Welligent's IT team to manage the development and release of new product development. She provides training on new development to both customers and staff, and works as the IT Team's liaison to Welligent's Support, Project Management, Marketing, and Sales Teams. Carolyn came to Welligent in 2016 with over 30 years of experience including technical writing, training, and project management in a variety of industries. Along with a busy husband, a son and daughter in college, and two mini schnauzers, local volunteering with positions on three boards keeps Carolyn busy after work hours. She still finds time for reading, crocheting, dog walking, and managing Welligent's Football Fantasy League, and is the current Welligent champ for the NCAA tournament bracket.
Chandra Shastry
Database & System Administrator
A member of the cool Welligent IT team, Chandra is a Database and System Administrator who works with Anders to keep the back end Oracle databases running smoothly. He also assists with systems’ support and miscellaneous IT projects. He works remotely out of Austin, Texas. Chandra’s interests include: science, music, languages, and spending time with family and friends over a cup of coffee. Chandra’s role at Welligent has given him exposure to a variety of new technologies, which is what he loves most about his job!
Christianne Harmon
Billing Implementation Specialist
Christianne is Welligent’s billing implementation specialist. Before joining the Welligent team, she worked as an office manager and billing supervisor for a psychotherapy practice. She has two sons–one adult and one in elementary school. During her free time, Christianne enjoys going to the beach, concerts, and amusement parks. She also enjoys fitness, especially obstacle races.
Eddie Villanueva
Software Engineer
Eddie assists in the development and on-going maintenance of Welligent applications. He works within an existing application framework and provides creative input, expertise and technical methods for screen re-designs of the application. He also assists in re-defining contemporary UI designs, technical approaches, and standards on the front end. Finally, Eddie designs and builds mobile applications for the IOS and Android platform. Eddie enjoys sleeping on his keyboard. If he answers, he’s just talking in his sleep.
Ginger White
Office Manager
Over the course of 30 years Ginger has held a wide variety of jobs, doing each with one thing in common—a commitment to providing excellent customer service to both external and internal stakeholders. Her experience has come from the following industries: food service, leisure, banking, automotive, salon, advertising, teaching, and software sales. She has been at Welligent since 2013. Being the Office Manager gives her the opportunity to play a part in the success of a growing small business. She is responsible for everything from making sure Welligent has office supplies to contract administration, sales and marketing support, and onboarding new employees. She has even been known to clean out the fridge at the Norfolk office. Each day brings new and different opportunities to serve her customers and team. Outside of work, she enjoys being the ringmaster of her fun family circus—two teenagers keep Ginger and her husband busy!
Ginny Menk
Billing Project Manager
Ginny manages the billing implementation projects for all new customers, in addition to leading the Welligent billing team. Ginny has been with Welligent for eight years, and came to the company with many years of experience in EHR development, e-prescribing, and managed care. Outside the office, her two teenage sons and a Jack Russell Terrier named Jane keep her busy.
Hope Lovato
Senior Project Manager
Hope joined the Welligent team in 2011 as an independent contractor, but has since become a full-time employee for the company. Previously, she worked in the mental health field as a child care worker, mental health rehab specialist, program director, quality assurance manager, and EHRS coordinator for 17 years for Los Angeles County DMH providers. Hope has successfully managed both small-scale and large-scale projects and currently works out of her home in the greater Los Angeles area. She has a passion for music and enjoys cooking up delicious food in her free time.
Janet Fisher
Account Manager
Janet is Welligent's Account Manager. She helps facilitate Welligent User Group meetings, added licenses and services, customer references, and serves as a liaison between our customers and Welligent. Her top priority is ensuring our customers are happy with Welligent's software and services. Janet earned a Master's in Psychology from Loyola Marymount University and her professional background is in behavioral health. When she isn’t in the office, her two sons, exercise, reading, and watching sports occupy her time.
Kate Rodenhouse
Technical Writer & Knowledge Base Manager
Kate is a recent addition to Welligent and will be taking on the responsibilities of the Technical Writer/Knowledge Base Manager position. Her main areas of focus are providing documentation and training, as well as customer support. Kate loves reading, going to plays and movies, and working on her future Pulitzer Prize-winning novel.
Lori Real
Project Manager
Lori is a regional project manager with 10 years’ experience providing Welligent site configuration and training for customers and users. She was a Welligent system administrator with a behavioral health clinic in North Carolina for five years before joining our team as a Project Manager. She lives on the West Coast and enjoys reading, long walks, and watching amazing sunsets.
Leisa Thompson
Billing Implementation Project Manager
Leisa Thompson is a Billing Implementation Project Manager. She is working in the Norfolk office with the rest of our billing team. Leisa has previous experience as a Senior Revenue Consultant and previously owned her own client management and process improvement agency. She is constantly seeking to increase her knowledge and is currently enrolled at Strayer University.
Lynda Allen
Customer Service Manager
Lynda is Welligent's customer service manager. She is primarily responsible for managing Welligent's Customer Services and Support Division, which includes Welligent's help desk, support knowledge base, and customer training program. Lynda has a M.S. in health informatics and over 16 years of experience in the medical software industry in various roles including: customer service manager, software training manager, software quality assurance manager, and product manager. Lynda is an avid music lover who spends a lot of time going to concerts, music festivals, and singing in her own musical act, Rivertown Gypsies, with her husband who plays the guitar. She has one daughter, one miniature dachshund, and enjoys playing board games and reading!
Matt Welser
Project Manager
Matt strives to provide a superior customer service experience. He’s excited to help guide customers through well-planned implementations and provide high quality training. He helps customers feel comfortable throughout the implementation process and prepares each one for a successful go-live. Matt’s likes to spend his spare time with his family, watching movies, and heading to the beach. Matt’s main hobby is music. He is a drummer and has been playing for over 20 years and teaching marching percussion for over 10 years.
Mehak Bhagat
Software Engineer
Mehak graduated from the National Institute of Technology in Srinagar, India with a bachelor's degree in technology. Most recently, she graduated with a master's in computer science from Old Dominion University. She formerly worked for Infosys in India. Mehak enjoys cooking in her spare time and likes burgers and fries!
Patti Reynolds
Billing Specialist
Patti has been with Welligent since 2013. She handles billing related questions in Support Central, which she compares to working on puzzles all day, and assists with billing set up and training. With over 25 years of medical billing experience, she understands the challenges that our customers face. Off work, she’s out supporting our local music scene or relaxing with a book on her deck.
Rich Daly
Senior Account Executive
As a Senior Account Executive, Rich’s goal is to bring Welligent’s products and services to provider organizations who are looking to streamline their processes and service their populations more effectively. Rich loves to read, do crossword puzzles, play pool, and is fascinated with American history.
Rick Hasson
Software Development Operations Manager
Rick is responsible for overseeing all aspects of software design and development for our web-based and mobile software applications. His other responsibilities include: managing IT staff, software support and maintenance, interface management, and the design/development of new IT initiatives. He enjoys working out, skiing, and playing golf, tennis, and basketball.
Ron Pauley
Software Engineer
Ron is a Software Engineer with over 30 years of experience. Known as the "Exterminator", he works directly with the Customer Support Team to quickly eradicate "bugs" and other support issues requiring detailed review. Ron is an avid motorcyclist and grandfather of four. He's also a retired US Navy Chief Petty Officer who has been part of the Hampton Roads community since 1986.
Rosario Samayoa
Project Manager
As a Welligent Project Manager, Rosario is dedicated to supporting Welligent’s customers through a transition into effectively utilizing their uniquely configured system. Through assessing needs and analyzing requirements, she works to ensure successful integration between old and new systems to improve the manageability of documentation and reporting functions. One of Rosario’s favorite things is watching witty comedies. She’s currently watching Unbreakable Kimmy Schmidt and sporadically re-watching her all-time favorite, Monty Python and the Holy Grail.
Sevag Derderian
Programmer & Project Manager
Based out of Los Angeles, Sevag provides programming and project management support to clients. While developing new projects, he tries to streamline work efforts and provide greater automation and accessibility to all software objects. His goal is to deliver the best end product and customer support. When not on the clock, Sevag serves several non-profit organizations in Los Angeles, directs musical groups for various entities, and collects rare books.
Tony Hines
Marketing Coordinator
Tony is a recent graduate from Old Dominion University and has since joined the Welligent team as the Marketing Coordinator. He is primarily responsible for managing and expanding Welligent’s social media channels, increasing brand awareness by creating dynamic content, and assisting the marketing manager in growing Welligent’s online presence through campaigns and paid promotions. He is also responsible for product demonstrations at tradeshows, as well as documenting leads for initial follow-up. Tony is a music enthusiast that often spends his free time traveling across the country for music festivals and concerts, and promoting local and small-time artists.
Troy Knudsen
Billing Specialist
Troy’s primary responsibilities include: product testing, eChecker training and utilization, and clearinghouse enrollment. He also helps manage billing tickets and billing implementation for new customers. Troy’s hobbies include swimming and playing racquetball.
Vicky Holman
Project Manager
Vicky Holman has over 15 years of experience in the financial services and insurance industry. She served as an IT Director while also creating print ads and digital marketing content. She also maintained and renovated company websites and systems. Vicky is proficient in Office and Adobe products which she has used to create extensive manuals and forms. She is married, with two pumpkin-colored cats, Pumpkin and Pi, and enjoys diving on occasion...The cats do not!
Liffey
Office Watch Dog
Liffey is the corgi pup belonging to Charles Sutelan, co-owner of Welligent. She loves alerting the Norfolk office staff of visitors. Liffey also enjoys running around the office every once in awhile to quickly say hello to everyone!
Key Team Members Not Pictured
Anders Hellstrom, CIO
Anders’ primary responsibilities include: using technology to create value for Welligent, designing growth objectives around strategic corporate goals, ensuring that procedures and technology are designed to support Welligent goals, and delivering quality customer platforms. Additionally, Anders oversees IT and development team objectives, vendor and IT architecture negotiations, supplier management, and information risk management. He loves the outdoors! Surfing, paddle boarding, mountain climbing, and ice climbing rank high on his list.
Aprielle Barclift, National Product Specialist
Aprielle started with Welligent in 2002 as a data support specialist and quickly transitioned to project management, training, and support. In 2011, she became a Senior Account Executive and helped manage the sales process, sales team, and provided product demos. Aprielle is now a National Solutions Architect where she continues to provide web and on-site product demonstrations, and works with the sales team to support their efforts in generating new business. Aprielle has seen the growth of Welligent from just 5 customers in a couple of states to closing in on 200 customers in over 30 states and contributes this success to our dynamic work environment and awesome Welligent team!
Cindy Coons, Project Manager
Cindy is based on the West Coast and serves as a SME for the IBHIS project and California County initiatives. She works closely with our LA County DMH providers and providers in other California Counties to develop interoperability and compliance requirements. She has over 25 years of experience in inpatient and outpatient client services, DMH and DCFS regulations, contracts, compliance, billing, and cost reporting. Cindy is actively involved in animal rescue and rehabilitation in her community, and is even a licensed Wildlife Rehabilitator! Her free time is spent with rescue animals and her garden, which is full of fruit trees, bougainvillea, and geraniums!
Jaime Kennedy, Business Manager
Keer Choudhary, LAUSD Project Manager
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